TradeAware
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An AI agent for logistics teams

Your team's inbox, always covered.

TradeAware gives your team its own AI agent. It reads client email and catches churn risk, missed replies, escalations and shipment problems. It emails you only when it matters.

Set up your agentSee how setup works
Set up in minutesGmail or OutlookRead-only access
Urgent alertCritical
Ava at TradeAware
Northwind Foods is upset about the late container

Their ops manager just joined the thread. I drafted a reply for you to approve.

Sent right away. Also at the top of your alerts. 7:42 AM
Morning brief4 items
EscalationNorthwind Foods. Manager added to the thread about the late container.
UnansweredHarbor Retail. Asked for a revised quote 2 days ago. No reply yet.
ShipmentPacific Goods. Container held at Long Beach for exam.
Churn riskAtlas Supply. Mentioned getting quotes from another forwarder.
What it handles

The things that slip through a busy inbox. Caught early, every time.

Churn risk, before the client leaves.

It notices when a client's tone cools, volume drops, or they mention another provider.

Unanswered emails, before they go cold.

It tracks every client thread and flags the ones still waiting on your team.

Escalations, the moment they start.

Frustrated replies, managers added to the thread, words like urgent or unacceptable.

Shipment problems, as soon as they show up.

Delays, holds, missing documents and damaged cargo mentioned anywhere in your mail.

How you hear about it

Quiet until it matters.

No new dashboard to check. The agent comes to you.

Right away

An email for what's urgent

Only when something can't wait. An angry client, a stuck shipment, a thread going nowhere.

Every morning

A morning brief

One email before work starts. What changed overnight and what needs a reply today.

Once a week

A weekly report

Accounts at risk, response times by person, and the issues that keep coming back.

Any time

Everything in the app

Every alert, client and thread in one place, so you can dig in when you want.

Its own inbox

CC it like a teammate.

Your agent has its own email address. CC it on a thread you want handled. Forward it a message and ask a question. It keeps track from there.

Toops@northwindfoods.com
Ccava@yourco.agent.tradeaware.ai
ReContainer MSKU 482113, new ETA
Hi Dana, the vessel was rolled to Friday. I've copied our agent so we follow up the moment it sails.
Got it. I will keep track of this thread.
I'll email you if Northwind replies upset or the new ETA slips.
Setup

Running in minutes. No IT project.

01

Connect Gmail or Outlook

Sign in with your work account. The agent gets read-only access to the mail you choose.

02

Pick what it handles

Turn on churn risk, unanswered emails, escalations and shipment problems. Add your key clients.

03

Choose how to be reached

Text for urgent items, email for the brief and weekly report. Change it any time.

Security

Your mail stays yours.

  • Each team's agent runs in its own isolated environment.
  • Read-only mail access. It never sends from your account.
  • Disconnect your mailbox any time and access ends.
Get started

Never miss the email that mattered.

Connect your inbox today. Get your first morning brief tomorrow.

Set up your agent